Customer Success Manager
Location: 
Herent (Leuven)

Job description

We are seeking an enthusiastic freelance speech therapist to help introduce our innovative product to the target audience. The primary focus will be on presenting and teaching our product to distributors, many of whom are also speech therapists, and aligning the product with the daily needs and desires of our users through practical advice and user feedback.

Key responsibilities

  • Product Introduction and Training: Present and train our product to distributors and speech therapists.
  • User Experience Optimization: Provide practical advice to adjust the software UI/UX based on user needs and feedback.
  • Customer Onboarding: Assist in improving the onboarding User Experience for our speech computer software.
  • User Feedback Collection: Collect and relay user feedback to our engineering team for continuous improvement.
  • International Outreach: Engage in remote outreach and video discovery calls with potential international distributors.
  • Event Participation: Represent MindSpeaker BCI at international trade shows and site visits

Qualifications

  • A licensed speech therapist with a minimum of practical experience working with dysarthria patients.
  • Enthusiastic about innovative technology and its application in speech therapy.
  • Ability to work independently and remotely, with flexible hours.
  • Excellent communication and presentation skills.

Additional preferred skills

  • Open to international travel and remote work engagements.
  • Prior experience with UI/UX feedback and software applications is a plus.

Why join us?

MindSpeaker BCI, a spin-off from KUL, specializes in developing Brain-Computer Interfaces. We have recently launched our first commercial application, which offers innovative solutions in the field of assistive communication technology. Our product is designed for speech therapists working with dysarthria patients.

Why Join Us:

  • Be at the forefront of cutting-edge technology in speech therapy.
  • Flexible work schedule with the potential to grow into a full-time position.
  • Opportunity to travel and work with international distributors.
  • Contribute to the development of a product that can significantly improve the lives of dysarthria patients.
  • Option to start as freelancer.

If you're ready to roll up your sleeves, dive into the startup world, and contribute to a mission-driven company, we'd love to hear from you! Let's work together to build a future where communication knows no bounds.

Customer Success Manager

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